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Delivery Information

Shipping and handling

Orders are processed Monday through Friday, 10am-12noon (excluding holidays). If we encounter any problems with your shipment, you will be notified via phone or email.

Standard delivery

Standard delivery is the most economical option for our customers. We aim to deliver all orders within 5-7 days (although this cannot always be guaranteed). Standard shipping uses a mix of Royal Mail and carriers and is not a guaranteed service. Rural area deliveries may take additional business days. Ideon Packaging do make every attempt to deliver your items within the specified time, however we are not responsible for any failure to deliver within that time.

Courier delivery

Courier delivery is based on the weight and size of your order and will be delivered the next working day after a dispatch email confirmation of your order has been sent. All courier deliveries require a signature on delivery. We recommend you inspect your package for damage or tampering before signing and accepting it.